WE’RE HERE TO HELP
A clearer route
to support.
Account question, chart issue or privacy request? Choose the route that matches what you need.
Open a support ticket.
Use your existing account’s Support area to keep your request and replies together. Sign in first if needed.
Open in-app Support →Contact TradeLab.
The public support email is awaiting owner confirmation. Existing users can use in-app Support; a contact for visitors without account access must be added before launch.
Help us understand the issue.
- Describe the page and the steps that led to the problem.
- Include your device, browser and the time in IST.
- For a paper order, include the contract, order ID and whether it was live paper, Replay or a competition.
- If you attach a screenshot, remove information that is not needed to investigate.
Never send your password, OTP, SSH key or broker access token.